Share real-time location links with customers during service visits to improve transparency, reduce coordination calls, and deliver a more reliable field service experience.
Live Location Sharing enables field employees to securely share their real-time location with customers during service visits or deliveries. This allows customers to track movement, understand estimated arrival times, and stay informed without the need for repeated calls or messages. By offering visibility into on-ground activity, businesses can significantly improve the customer experience and set clear expectations. This feature reduces customer anxiety related to delays or uncertainty and helps build trust through transparent communication. At the same time, employee privacy remains fully protected through controlled, time-based sharing that activates only during active visits or assigned tasks. Once the visit is completed, location sharing automatically stops.
Improve customer confidence, reduce communication gaps, and ensure smooth on-site coordination with
Live Location Sharing for field teams.
It means employees can share their real-time location with customers during service visits so customers know exactly where they are and when they will arrive.
Yes, customers receive a simple live location link that opens in their browser—no app installation required.
Yes, location sharing is time-bound and purpose-based. Tracking stops automatically after the visit or once disabled.
Yes, customers can see live movement themselves, reducing repeated calls and follow-ups.
Yes, managers have visibility into when and where live location sharing is active for better monitoring.
Absolutely. It’s ideal for service engineers, technicians, installers, and delivery teams visiting customer sites.
Yes, transparency builds trust. Customers feel more confident when they can track arrival in real time.
Yes, employees can enable or disable location sharing with a single tap from the app.
Yes, it works perfectly for regular service calls, inspections, and scheduled customer visits.
Yes, it works seamlessly using mobile GPS and internet connectivity.
